Can you do bespoke packages? The current options don't quite suit my needs...
Absolutely. If our packages don't quite fit your needs then drop us a line and we will happily work out something that is better suited.
How do I get my footage to you?
The easiest way is via WeTransfer.com or Dropbox. These are online upload services that do not require any sign-up. You may need to leave them uploading overnight if you have a lot of footage. If you would prefer then you can also send us the footage in the post, and we will return it to you once we've downloaded the files.
Should I be concerned about sharing my footage with you, especially of my children?
We take safety and security very seriously at Flashback Films. Every employee has had an up-to-date Disclosure and Barring Service (DBS) government background check done. We do not employ anyone with a criminal record.
What are your turnaround times?
We will have your finished video back to you within 7 days, assuming there aren't too many revisions. If you need it back faster than that then let us know and we should be able to help.
How many revisions do I get?
We won't finish until you're entirely happy
Can you help on the filming side of things?
We sure can! We are much more than just editing gurus! We're as skilled behind the camera as we are in the studio. By all means get in touch if you need us to film something for you.
What payment methods do you accept?
We accept payment via Paypal and Bank Transfer
Is my video data safe with you?
Absolutely. We use SSL standard to secure our homepage. Our servers are hosted by a very respectable provider (Godaddy) and regularly checked and upgraded. We do not share any of your data with people outside our organisation without your explicit permission.
Can I choose the music used in my video?